How to Return an Item
Please do not send your purchase back without Authorization, due to the nature of our products ALL returns must be fully authorized using the process below.
All Returns are subject to a 25% restocking fee.
Our policy lasts 14 days. If 30 days have gone by since your receipt, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift cards
- Clearance Items
- Custom Items
- Open Box Items
- Large items such as aquariums and stands
How to Return an Item
Please follow the instructions below if you wish to return your product.
- Contact Fiji Cube at email@example.com to initiate a return request
- Fiji Cube will confirm the return request and get back to you via email
In most cases, our process is as follows:
When the item arrives back to our warehouse, it will be inspected and upon acceptance, your refund will be processed. Again, all returns are subject to a 25% restocking fee.
Please allow 5-7 business days for the funds to process back to your original form of payment.
If your return has specific needs not addressed above, that will be assessed upon review of the return request
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days after inspection.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. Due to the nature of the product, if an item is defective or damaged you must abide by the following guidelines.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.