FREE SHIPPING! on orders of $100* or more in the US except for Alaska, Hawaii & Puerto Rico. This free shipping applies to normal ground shipments only.
If the items in your order which qualify for 'Free Shipping' total $100 or more, your order ships FREE! We do not ship same day and express. We usually ship out products in 3-5 business days for ground (UPS, Fedex or USPS). If the shipping takes longer than our usual timeline, we will email our customers about shipping delay. Medium and Large aquarium systems will use LTL Freight shipping which requires more time to process, typically 7-10 business days.
*Some larger and heavier products may require additional packaging and shipping fee depends on your location. As our products are mostly fragile, we may add additional layer of protection in the packaging, thus it may increase the size of the packaging and cost additional shipping fee. Customers will be notified via email if additional shipping fees are required to fulfill the order(s).
Due to the nature of our specially crafted aquarium systems and growing demand, our stock status is always changing. While we strive to have each item in-stock and available to ship within 3-10 business days, this does vary based on availability, freight delays and other factors outside of our control.
In-stock aquarium systems, equipment and accessories typically ship in 7-10 business days from the date the order was placed.
Backordered aquarium systems, equipment and accessories typically ship within six weeks from the date the order was placed.
If your order is not in-stock and shipping within 7-10 business days our customer service team will reach out to you with an expected shipping date within three business days.
We are receiving new stock monthly and will ship your order in the fastest available timeframe. If you would like to inquire about a more specific shipping window, feel free to email us at email@example.com.
Change of Shipping Address
Fee will be incurred on customer if customer requests a change of address after shipment has been picked up by shipping carrier(s). The fee is to pay the shipping carrier to provide service of change of address.
$125 Freight Shipping + Extra Surcharge based on Locations
We ship these aquariums less than truckload shipping or less than load (LTL). Transit times for LTL shipments vary between 3-8 business days from the day of pickup. This offer is only available in the contiguous 48 states. Large size aquariums ship for at a flat rate of $125. We ship all these large size less than truckload shipping or less than load (LTL). Transit times for LTL shipments varies between 3-8 business days from the day of pickup. This offer is only available in the contiguous 48 states. Some extra surcharges may apply if the freight companies charge extra on your delivery points.
$175 Additional Freight Cost with Inside Delivery
Inside your garage only (will not bring in house). All large size aquarium are eligible for upgrade to inside delivery. This offer is only available in the contiguous 48 states.
Please adhere to the following instructions upon receiving your Fiji Cube shipment:
NOTE: When lifting and moving your aquarium, remove all jewelry or metal that could scratch the glass. Please ensure that you have sufficient help available to move your aquarium once it arrives.
CLAIM DAMAGES: All damages and defects must be reported to our Claims Department within 24 hours of receiving your shipment or your claim will be denied. To submit a claim, please send an email to firstname.lastname@example.org. Fiji Cube will NOT honor damage or defective claims once the product has been assembled and the aquarium has been taken off the original shipping pallet base.